Your browser is out-of-date and some features of this website may not display correctly. Find out more.

09 Apr 2018 research

Travel Loyalty Report

A wake-up call for sleepwalking loyalty programs
Download report

Expedia Affiliate Network and Points carried out a benchmarking survey to assess the state of customer loyalty in the travel industry. Taken broadly, the results are promising; but a closer look raises questions, particularly around the sustainability of the conditions and tactics behind recent loyalty gains.

Download the full report to discover:

  • Which tactics businesses are using to drive loyalty
  • How measurement of loyalty varies around the world
  • Why loyalty growth is weaker in the airline sector
  • What travel businesses really think of points, miles and discounts

…plus insights from interviews with loyalty experts at Expedia, Points and Norwegian.

 

Look inside:

Get in contact today

Offer your customers more with EAN.