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Customer and Agent Support

To ensure you can provide a fast and efficient service, our customer and agent support team, Global Customer Operations (GCO), provides offline services and support.

By working with GCO, you can:

  • Support your travelers in over 20 languages ensuring an excellent local service experience
  • Strengthen customer satisfaction and loyalty by providing the best traveler experience
  • Optimize the revenue made from each booking
  • Focus on your core business

With our full range of support services, the role we play is flexible to meet your business needs. 

Telesales


  • Begin with booking the travel element and then transfer through to us to complete the booking with a hotel or property stay
  • Alternatively, your traveler can book directly with us, using your company name

Customer Service Support


  • Agent-to-agent support to extend the service you can offer
  • Frontline service support to your customers before, during and post stay, ranging from general inquiries to complex refunds or relocations

Support in numbers 

93%

of more than the 3.5M sales calls handled in 2015-16 were answered within 60 seconds

3.2m

service calls were handled in 2015-16, with 83% answered within 60 seconds

20+

accessible languages for travelers, with support from over 1000 agents

“Quickly responding to customer’s requirements through dedicated service, Global Customer Operations is a fantastic call center.”

ENA Travel, EAN partner

Services

Our products come wrapped up with unparalleled support. Find out more about what other services we offer.

Products

Access our supply the way that best suits your business: a fully customizable environment or a white-label hotel offering, we have the solution to fit.

Get in contact today

To learn more about our support services, speak to an EAN representative