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Bridging business and technology.

At EAN, we really pride ourselves in offering the highest standard of support to our partners, because when you’re happy, so are we. That’s why we have a global team whose sole focus is ensuring your partnership with us is as successful as possible. Our Partner:Connect team bridges the gap between business and technology, they provide practical advice on everything related to our API, from integration and optimization, to hotel mapping and digital marketing.

Your Partner:Connect team consists of a group of a dedicated Launch Managers, Integration Consultants, Digital Optimization Specialists and Technical Operations Support.

Integration Consultant

Your Integration Consultant knows the EAN product portfolio inside out; they start by reviewing your current solution or architecture and provide you with tailored technical support. They’re with you throughout the integration process, from planning and best practice through to error-handling, ensuring you get the most out of our API.  

Optimization Specialist

Your Optimization Specialist will work with your team to boost your hotel business growth. The list of areas your Optimization Specialist will review includes: improving quality in API usage, hotel matching, geography enrichment, traffic acquisition strategy, conversion optimization and more. 

Launch Manager

Your Launch Manager defines the full scope of your integration project ensuring a smooth and efficient process that delivers against your key success drivers. They work with other internal EAN teams to get you live as quickly as possible.

Technical Operations Support

For any technical queries, our helpdesk is on hand. Operating 24/5 in 6 languages they aim to get back to your requests within 1.5 hours.

What you can expect from Partner:Connect

Integration Consultation

  • Advice from our experts across the EAN portfolio
  • Analysis of your current architecture to ensure tailored support throughout integration
  • Guidance through the full lifecycle of integration and beyond

Launch Management

  • Support on project evaluation and definition of the scope of your integration
  • Advice for planning and best practice guidelines
  • Access to partner expertise, online resources and tech support

Technical Support

  • Supervision and alerts on periods of degraded EAN performance
  • Assistance in troubleshooting your implementation of any of our products
  • Support, reporting and escalation on any major issues you come across

API Optimization

  • Support on optimizing your API integration based on your use-cases
  • Advice on the best way to use new EAN products and services

Inventory Optimization

  • Guidance from dedicated consultants for geography, working with you to build the best possible geography integration for your system
  • Access custom geography service that matches your geography to EAN geography
  • Advice with hotel matching solutions to de-duplicate your inventory

Digital Optimization

  • Analysis and recommendations aimed to optimize traffic acquisition strategies
  • Review of front-end product integration to enhance customer journey and path to conversion
  • Support with mobile, web and app development best practices

Partner:Connect in numbers


booking uplift that could be experienced by partners who implement recommendations


technical support in 6 languages


hour response time for partner queries


Number of continents where Partner:Connect support is provided

“At EAN we ensure our new partners have the perfect set up with our world class API. A successful integration is the key to a successful and long-lasting relationship.”

Ariane Gorin, Senior Vice President and General Manager, EAN


Our products come wrapped up with unparalleled support. Find out more about what other services we offer.


Access our supply the way that best suits your business: a fully customizable environment or a white-label hotel offering, we have the solution to fit.

Get in contact today

To learn more about our support services, speak to an EAN representative.